Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with products spanning multi-channel call centers, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound predictive dialer, knowledge management solutions and more. Our comprehensive portfolio of interaction management solutions are resilient, and scalable, with a flexible deployment model that includes Cloud, hosted, and hybrid to grow with your business at every stage, allowing your organization to add functionality when and how you want.
Enghouse Interactive is a proud partner to key unified communications and telephony suppliers, including Microsoft, NEC, Cisco, Avaya, ShoreTel, and Mitel. With a worldwide eco-system of contact center service providers, system integrators, channel partners, and tens of thousands of agents handling millions of daily customer interactions worldwide, Enghouse Interactive’s solutions are preferred by mid to large enterprises, telecom carriers, business process outsourcers, and contact center service providers.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a Software and Services Company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Andtek, Arc Solutions, CosmoCom, CTI Group, Datapulse, Eptica, IAT SmartDial, ITSonix, Safeharbor, Syntellect, Telrex, Trio, Vidyo, Voxtron and Zeacom.
This presentation will highlight some examples and case studies where connecting applications and data allow us to supercharge processes.