Tom is working on his third career. After spending over a decade in Banking and another decade in Not-For-Profit leadership, he found his way to academia. Tom started with Western Governors University over 16 years ago and has spent the past 10 years as the University’s sole qualitative research analyst working to understand the WGU student experience throughout the entire student lifecycle. By uncovering these insights, he has helped project teams throughout the university provide ongoing improvement to the student experience. Tom holds a Bachelor of Business Administration, Finance from Pennsylvania State University and a Masters of Science in Organization and Management from Capella University.