From phone calls to online research


Modernising Western Governors University’s research approach

3 min read
3 min read
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What's it about?

Western Governors University’s (WGU) innovative competency-based academic approach allows individuals to fit their education into their lives, not the other way around. After determining that over the phone interviews were not an adequate way to collect the level of insights they needed, WGU began searching for a new research approach that would better fit into the busy lives of their students and alumni and better align with the online experience their University provides.

After evaluating a variety of online qualitative research tools, Recollective was selected based on the wide variety of Task Types, the flexibility in programming, and the data analysis tools available within the platform that were not available on the other comparable platforms they were considering. This ultimately led them to better connect with their students and uncover richer insights.

What's in it for me?

Join us during this session to learn more about:

  • WGU’s process in determining which type of research approach was the right fit for them

  • Why WGU chose Recollective as their new tool for online research

  • How this new research method better aligned with the University’s flexible learning environment

  • The challenges WGU encountered when transitioning their offline research to online and how they overcame them.

  • How insights gathered impacted University initiatives moving forward

  • How using an online qualitative tool, like Recollective, can help you as a researcher reimagine your approach to research.

Who is this for?

Everyone and anyone looking to approach their research differently, has questions about transitioning their offline research online or is looking to learn from the experience of others.


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Thomas Glover
Senior Research Analyst at Western Governors University
Sophia Krystek
Customer Training Specialist at Recollective